EMPLOYMENT OPPORTUNITY

The RNP Outreach Specialist will be expected to engage individual’s experiencing homelessness and assist them in accessing self-identified needs, such as, health, housing, behavioral health and basic needs. The positions focus will be to work with individuals who have been referred to the RNP program, but will also provide general outreach to all unhoused community members as necessary. This will be a full time in-office position at 37.5 hours per week.

JOB DUTIES and RESPONSIBILITIES INCLUDE:

1. Build rapport with individuals who have been referred to the RNP program, or who may qualify for services.

2. Refer clients into case management, coordinated entry, or other agency programs, as appropriate.

3. Assist and coordinate with the Outreach program as needed.

4. Coordinate closely with RNP Coordinator to manage incoming referrals and stabilize clients who are waiting to be assigned to case management.

5. Input and maintain information regarding referrals in database. Keep detailed case notes of client interactions.

6. Build effective relationships with treatment providers and community partners for warm hand-offs, as well as, assisting individuals in accessing appropriate resources related to pursuing recovery and attending appointments.

7. Provide transportation resources to access treatment services and/or support in getting to an appointments.

8. Provide on-going education and advocacy for individuals experiencing opioid use disorder, including information on overdosing, Narcan, and Fentanyl testing strips.

9. Assist clients in navigating the intake system for treatment services.

10. Coordinate with case management staff to meet the individual needs of new and existing program participants;

11. Respond to RNP requests from law enforcement.

12. Assist program coordinator with collection, entry, and tracking of impact data.

13. Assist with recruiting, training, and onboarding volunteers.

14. Attends Community Action staff meetings and other meetings and trainings as required.

15. Other related duties as assigned by management.

QUALIFICATIONS INCLUDE:

Education & Experience

Lived experience can be helpful and will be considered as a qualification alongside education, work, and volunteer experience.
High school diploma or equivalent required. Degree in Human Services or related field desired.
1-2 years case management experience preferred.
Experience working with homeless population, and those with substance abuse and mental health disorders, preferred.

Or a combination of education and experience providing the knowledge, skills, and abilities to successfully perform the work.

License(s) & Certification(s)

Must have valid driver license and auto liability insurance, if personal vehicle is used for work-related travel.
Recovery Coach and/or Peer Certification preferred.
Training necessary (within 6 months of hire): Trauma-informed care, motivational interviewing, Blood borne Pathogens, First Aid/CPR, Safety, Mandated Reporting, Confidentiality, HIPAA, Crisis Intervention, and De-Escalation.

Skills & Abilities

Spanish/English bilingual desired, but not required.
Ability to set boundaries, resolve conflict and de-escalate issues.
Must demonstrate passion for helping those with O.U.D.
Ability to remain flexible. Must have the capacity to adjust/adapt to changing circumstances readily throughout the day and from day to day.
Ability to maintain confidentiality
Knowledge of community resources.
Ability to exercise safe and independent judgement.
Ability to work collaboratively as a member of a team, and independently, as required.
Ability to maintain and prioritize personal safety in all environments.
Proficient in Microsoft Office Suite applications. Must be able to navigate Microsoft 365 Sharepoint. Knowledge in EmpowOR and case management databases helpful.
Must have strong and effective communication skills (oral and written).
Working knowledge of standard office procedures and technologies (phone, computer, printer, photocopier, scanner, fax machine) is needed.
Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS: Work may be performed in an office environment or outside street environment. May be required to sit, stand, or walk for extended periods of time. Sufficient mobility is required for the use of office equipment and driving. Hearing and communication ability must be sufficient to perform essential job functions. May be frequently exposed to situational, environmental or health hazards, such as mental health issues, drug abuse/paraphernalia, domestic violence, blood, fecal matter, parasites, and communicable disease. Travel within and outside Agency’s service area will be required for outreach, meetings, training and other job-related activities.

COMPENSATION and BENEFITS:

Starting wage between $24.00-$26.50 per hour (DOE)

Benefits Include:

Medical & Dental Insurance including Rx and Vision
Life Insurance and AD&D coverage
SIMPLE IRA Retirement Plan (3% Employer Match)
Employee Assistance Program
Paid Sick and Vacation Leave
12 Holidays per year
Health club discount

(Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.)

TO APPLY:

Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following:

(1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org

Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection

schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar

employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you

require accommodation in the application process, please contact our HR Department.

Community Action of Skagit County

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RNP Outreach Specialist