Candidates who identify with one or more of the following are STRONGLY encouraged to apply:
• Lived experience with addiction and/or mental health challenges and in recovery for at least one year.
• BIPOC-identified individuals.
• LGBTQIA+ identified individuals.
• Veterans.
General Summary
The Office of Behavioral Health Advocacy (OBHA) is an independent body protecting the interests of Washingtonians engaged in behavioral health services and their loved ones by providing consulting, resources, advocacy, and mediation for complaints against behavioral health services by individual providers and facilities. As such, the OBHA directly upholds the rights of individuals who are experiencing challenges in the public and private behavioral health systems in one of the ten regions established across Washington State. The responsibility of the Advocacy Coordinator is to provide administrative support for the Behavioral Health Advocate and be the first point of contact for their assigned region.
Primary Responsibilities
· Assist callers requesting behavioral health advocacy services or community resources information
· Ability to effectively use Microsoft Office
· Utilize database to document client information and services accurately and efficiently
· Communicate effectively and cooperatively in the workplace
· Provide excellent customer service to callers and visitors
· Verify Insurance eligibility
· Perform new client pre-registration
· Accurately schedule or reschedule visits with the Behavioral Health Advocate
· Communicate grievance and complaint process and procedures
· Provide and direct interested parties to behavioral health rights resources
Preferred Qualifications
· Data entry
· Conflict resolution experience
· Experience with documentation via database
· Ability to manage time effectively
· Strong ability to maintain self-care in a fast-paced demanding employment environment
· Ability to learn tools created for use by the OBHA to enhance organization and effectiveness
· Must have great organizational, documenting, communication, and program development skills
· Understand how to set up and breakdown virtual and in person trainings
· Proficient level of ability with computer software such as Microsoft Office products
Additional Compensation
· Starting wage $22.88 - $25.20 per hour DOE.
· Paid Vacation Time – 3 weeks per year, accrued at 4.615hrs per biweekly pay period, 120-hour maximum annual carryover.
· Paid Sick Time – 80 Hours per year, accrued at 3.077hrs per biweekly pay period, 480-hour maximum annual carryover.
· Two Personal Days if hired prior to May 8, 2025. Three Personal Days per quarter thereafter. Personal days do not carry over from year to year, have no monetary value, and are forfeited upon employment separation.
· Medical, Dental, Vision, Life, AD&D, and Long-Term Disability; employee premiums covered by employer at 100% for employees.
· Simple IRA through Charles Schwab with an employer match of up to 3%
· Employee Assistance Program through Mutual of Omaha
· Work cell phone through AT&T
· Peer Washington covers the employee portion of Washington Unemployment and Paid Family Medical Leave at 100%.
