Title: OBHA Advocacy Coordinator – Greater Columbia (Tri-Cities)

Part Time / Full Time: Full Time

Hourly / Salary: Hourly

Pay Scale: $24.40 – $26.87

Reports to: OBHA Director

Supervisory role: No

Candidates who identify with one or more of the following are STRONGLY encouraged to apply:

Lived experience with addiction and/or mental health challenges and in recovery for at least one year.
BIPOC identified individuals.
LGBTQIA+ identified individuals.
Veterans.

General Summary

The Office of Behavioral Health Advocacy (OBHA) is an independent body protecting the interests of Washingtonians engaged in behavioral health services and their loved ones by providing consulting, resources, advocacy, and mediation for complaints against behavioral health services by individual providers and facilities. As such, the OBHA directly upholds the rights of individuals who are experiencing challenges in the public and private behavioral health systems in one of the ten regions established across Washington State. The responsibility of the Advocacy Coordinator is to provide administrative support for the Behavioral Health Advocate and be the first point of contact for their assigned region.

Primary Responsibilities
Assist callers requesting behavioral health advocacy services or community resources information
Ability to effectively use Microsoft Office
Utilize database to document client information and services accurately and efficiently
Communicate effectively and cooperatively in the workplace
Provide excellent customer service to callers and visitors
Verify Insurance eligibility
Perform new client pre-registration
Accurately schedule or reschedule visits with the Behavioral Health Advocate
Communicate grievance and complaint process and procedures
Provide and direct interested parties to behavioral health rights resources
Required Qualifications
Must identify as a peer: someone with lived experience with behavioral health challenges and in recovery for a period of at least one year
High School Diploma / GED
Valid driver’s license
Must have organizational, documenting, communication, and program development skills
Ability to be an active listener by asking questions and reflecting on what is being said
Ability to work both independently and under supervision
Ability to maintain healthy boundaries with peers and co-workers
Be able to work in a team environment collaborating effectively with multiple diverse individuals and programs
Have personal lived experience and knowledge of the Washington State behavioral health system and other related systems
Type 40+ WPM
Ability to research and gather information from the internet
The ability to work a regular schedule
Preferred Qualifications
Data entry
Conflict resolution experience
Experience with documentation via database
Ability to manage time effectively
Strong ability to maintain self-care in a fast-paced, demanding employment environment
Ability to learn tools created for use by the OBHA to enhance organization and effectiveness
Must have great organizational, documenting, communication, and program development skills
Understand how to set up and break down virtual and in-person trainings
Proficient level of ability with computer software such as Microsoft Office products

Additional Responsibilities

This document is not intended to be an exhaustive list of responsibilities. In addition to the responsibilities listed above, the Advocacy Coordinator will be responsible for any additional tasks that are assigned by the Behavioral Health Advocate.

Compensation
Starting wage $24.40 – $26.87 per hour DOE.
Paid Vacation Time – 3 weeks per year, accrued at 4.615hrs per biweekly pay period, 120-hour maximum annual carryover.
Paid Sick Time – 80 Hours per year, accrued at 3.077hrs per biweekly pay period, 480-hour maximum annual carryover.
Three Personal Days if hired prior to July 8, 2025, two if hired after. Three Personal Days per quarter thereafter. Personal days do not carry over from year to year, have no monetary value, and are forfeited upon employment separation.
Medical, Dental, Vision, Life, AD&D, and Long-Term Disability; employee premiums covered by employer at 100% for employees.
Simple IRA through Charles Schwab with an employer match of up to 3%
Employee Assistance Program through Mutual of Omaha
Work cell phone through AT&T
Peer Washington covers the employee portion of Washington Unemployment and Paid Family Medical Leave at 100%.

If you would like to apply for this position, please submit your resume and cover letter via INDEED.

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OBHA Advocacy Coordinator – Greater Columbia (Tri-Cities)