Erin Kathleen Ferguson

Organized & hardworking employee with over 10 years of customer and IT experience seeking to secure a challenging position to expand my knowledge and skills.

Seattle

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Details

Skills

Peer Support: Peer De-escalation | Active Listening & Empathetic Communication | Peer Mentorship | Community Support Facilitation & Advocacy: Group Facilitation | Peer Advocacy | Youth Support
Operations & Tech: HIPAA & EHR Documentation | Confidentiality Standards | Multi-Channel Support (Phone, Chat, Email) | SaaS Technical Support

Certified Peer Support Specialist Trainee (CPST) | WA State Health Care Authority (In Progress)
Psychology of Anxiety, Mood, Substance Use, and Addictive Behaviors | Coursera (In Progress)
Stop the Bleed training Certification | U.S. Department of Defense Approved Stop the Bleed® Course (Earned Sept. 2025)
Crisis Awareness and Communication in Peer Support | WA State Health Care Authority (Earned June 2026)
Recovery Coach Academy (AAC Certification) | Peer Seattle (Earned Aug. 2025)
Medical Coding and Billing | Seattle Central College (2024 – 2025) | A.A. Design | IADT

About

Dedicated professional with 27 years of service experience and a profound, personal commitment to the recovery community. Having successfully navigated significant life transitions and cognitive challenges, I bring a unique blend of resilience, authentic empathy, and lived experience to my work. I am expertly prepared to support others in overcoming obstacles and building sustainable, self-directed lives in recovery.