Title: Peer Services Specialist – Family Navigator

Part/Full Time: Full Time (Schedule may include evenings and/or weekends based on the needs of the site)

Hourly / Salary: Hourly

Pay Scale: $22.97 - $25.16 per hour

Reports to: Program Manager

Supervisory role: No

Candidates who identify with one or more of the following are STRONGLY encouraged to apply.

● Individuals with lived experience in mental health and/or substance abuse

● BIPOC identified individuals

● LGBTQIA+ identified individuals

● Veterans

Purpose/Vision/Mission

Peer Washington's purpose is to provide peer emotional support and development services to:

● Washington state residents impacted by temporary or chronic addiction, mental health and/or HIV/AIDS, or other sexually transmitted diseases.

● Target disparately impacted communities through site expansion operated as a dba of Peer Washington.

● Maintain safe space for members identified as lesbian, gay, bisexual, transgender, gender non-conforming, or other gender and sexual minorities at all our locations regardless of the target community.

● Services shall be open to any person impacted by addiction, mental health, or HIV/AIDS; however, outreach for each site will be directed toward the community identified in the charter.

● Our work is done in a spirit of safety, trust, inclusiveness, and celebration of individual differences.

Peer Washington envisions a community of peers connected by shared experience in compassionate support of one another.

General Summary

Peer emotional support is the foundation of the services provided by Peer Seattle. The ability to discuss struggles and successes related to experiences shared by another individual promotes healing and compliments traditionally accepted professional services in the healthcare system. The role of the Peer Services Specialist is to work with individuals who are struggling with issues related to mental health and/or addiction challenges. The Peer Services Specialist will be an accountability partner to help members plan, evaluate, and maintain their recovery journey by engaging in a positive, supportive relationship. The Peer Services Specialist is also responsible for demonstrating and inspiring hope, trust, and a positive outlook and optimizing member connection with a broad range of community-based services and natural supports.

Primary Responsibilities

● Work directly with the Program Manager to establish guidelines, best practices, member tracking, and expectations in the development and application of this position.

● Work with family members supporting loved ones that are early in recovery from or struggling with substance use disorder, mental health, and/or behavioral health concerns to provide support and referral services.

● Maintain weekly contact with assigned members.

● Submit data and other reporting in a timely fashion.

● Develop relationships with community partners.

● Attend all monthly staff meetings and training.

● Collaborate with other peers as requested in providing support to family members.

● Respond to all phone calls and emails within 1 business day.

● Act as a representative on behalf of Peer Seattle as needed with regards to community collaborations and events as assigned by the Program Manager. This includes reporting back to the Program Manager with updates and directions on how to proceed with our involvement.

● Maintain clear communication with staff and volunteers. This includes keeping the Program Manager updated on weekly schedules and copied on all important communication.

● Attend on-going training programs offered to enhance effectiveness of role.

Required Qualifications

● Must identify as a family member (relatives and/or loved ones) of someone in recovery from substance use disorder.

● Must be trained and certified as a peer recovery coach through Peer Washington, its affiliates, CCAR, or equivalent training model, or be willing to do so within six months of hire.

● Must have great organizational, documenting, communication, and program development skills.

● Ability to be an active listener by asking questions and reflecting on what is being said.

● Proficient level of ability with computer software: Microsoft Office Products.

● Ability to work both independently and under supervision.

● Ability to maintain healthy boundaries with peers.

● Ability to manage time effectively.

Preferred Qualifications

● Established relationships with local community-based organizations.

● Previous experience working as a Family Peer Partner.

● Previous experience providing resource support and referrals.

● Familiarity with services such as 1:1 coaching, group support, Supported Employment/Supportive Housing, Resource referral, etc.

Family Navigator Addendum

● Identify appropriate community support resources to refer and/or link family members.

● Recruit, mentor, and support family members to be trained as volunteer family coaches.

● Provide direct peer navigation and resource linkage support to family members as needed.

● Collaborate with site staff and agency-wide staff on the development and/or deepening of peer support for family members.

● Maintain accurate records of service output.

● Exercise discretion and confidentiality during communication with family members, agencies, and community partners.

● Support group facilitators and development of support groups.

● Provide intake services and case management for service contracts.

● Recruit and interview community members who want to become coaches.

● Co-facilitate the Recovery Coach Academy.

● Provide intake for new coaches and enter into the database.

● Interview and provide intake for members that request coaching services.

● Match the member with a coach that has similar experience of the goals of the member.

● Provide supervision for coaches.

● Facilitate weekly coach meeting.

● Facilitate monthly Coaches Check-in.

● Collaborate with other Peer Washington Peer Coaches as requested in providing support to their matches.

Additional Responsibilities

This document is not intended to be an exhaustive list of responsibilities. In addition to the responsibilities listed above, the Peer Services Specialist – Family Navigator will be responsible for any additional tasks that are assigned by the supervisor.

Additional Compensation

● Starting wage $22.97- $25.16 per hour DOE.

● Paid Vacation Time – 120 hours per year, accrued at 4.615hrs per biweekly pay period, 120-hour maximum annual carryover.

● Paid Sick Time – 80 Hours per year, accrued at 3.077hrs per biweekly pay period, 480-hour maximum annual carryover.

● One Personal Day if hired prior to September 8, 2025. Three Personal Days per quarter thereafter. Personal days do not carry over from year to year, have no monetary value, and are forfeited upon employment separation.

● Medical, Dental, Vision, Life, AD&D, and Long-Term Disability; employee premiums covered by employer at 100% for employees.

● Simple IRA through Charles Schwab with an employer match of up to 3%.

● Employee Assistance Program through Mutual of Omaha.

● Peer Washington covers the employee portion of Washington Unemployment and Paid Family Medical Leave at 100%.

If you are interested in applying for this position, please submit a resume and cover letter via INDEED.

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Peer Services Specialist – Family Navigator