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Program Manager – Housing and Employment Services

Peer Seattle • Full-time • Seattle, Washington, United States • $29.26 - $34.86 / hour • 8h ago

Title: Program Manager – Housing and Employment Services

Part/Full Time: Full Time

Hourly/Salary: Hourly

Starting Pay Scale: $29.26 - $34.86 per hour DOE

Reports to: Site Director / Regional Director

Supervisory role: Yes

Candidates who identify with one or more of the following are STRONGLY encouraged to apply.

Individuals with lived experience in mental health and/or substance abuse
BIPOC identified individuals.
LGBTQIA+ identified individuals.
Veterans

Purpose/Vision/Mission

Peer Washington's purpose is to provide peer emotional support and development services to:

Washington state residents impacted by temporary or chronic addiction, mental health and/or HIV/AIDS, or other sexually transmitted diseases.
Target disparately impacted communities through site expansion operated as a dba of Peer Washington named for location and guided by a charter identifying the target community served.
Maintain safe space for members identified as lesbian, gay, bisexual, transgender, gender non-conforming, or other sexual minorities at all our locations regardless of the target community.
Services shall be open to any person impacted by addiction, mental health, or HIV/AIDS; however, outreach for each site will be directed toward the community identified in the site charter.
Our work is done in a spirit of safety, trust, inclusiveness, and celebration of individual differences.

Peer Washington envisions a community of peers connected by shared experience in compassionate support of one another.

General Summary

Peer emotional support is the foundation of the services provided by Peer Seattle. The ability to discuss struggles and successes related to experiences shared by another individual promotes healing and compliments traditionally accepted professional services in the healthcare system. This includes, but is not limited to, volunteer engagement and management, peer support groups, peer coaching, resource connections, supported employment, supportive housing, special events, community assistance programs, community outreach, and collaboration with community partners. The role of the Program Manager is to assess, create, manage, and develop ongoing programming as it pertains to the direction of our organization in serving the needs of the community.

Primary Responsibilities

Recruit, train, supervise and mentor Peer Services Specialists (PSS). Identify annual goals and ensure direct reports can meet those goals.
Ensure appropriate staffing levels are maintained to support members’ needs during agency hours: 7 days a week from 10:00 am - 8:00 pm, including holidays.
Build relationships with staff, members, and community stakeholders to provide services that best serve the needs of our members.
Problem-solve issues and conflicts as they arise that are beyond the scope of the PSS role.
Actively address people and issues that conflict with Peer Seattle policies or create an unsafe environment for people to come together. This includes mediation of personal conflicts among our members to full resolution and involves the Program Director, when necessary, to determine the need for temporary or permanent expulsion of problematic people.
Maintain open communication and effective working relationships with fellow staff members based on mutual respect, reasonable and timely expectations that promote a positive working environment.
Oversee/implement through your direct reports all training provided by Peer Seattle specific to the services(s) assigned to you.
Respond to all phone calls and emails within 1 business day.
Must be available to address extreme issues that occur during agency hours.
Work with your direct reports and other staff in the planning and logistics for all service-specific events.
Act as a representative on behalf of Peer Seattle as needed with regards to community collaborations and events as assigned by the Program Director. This includes reporting back to the Program Director with updates and for directions on how to proceed with our involvement.
Maintain clear communication with staff and volunteers. This includes keeping the Program Director updated on weekly schedules and copied on all-important communication.
Strive to meet or exceed all grant/contract deliverables as assigned, including reporting.
Encourage members to get involved in volunteer positions, special events, and fundraising events.

Required Qualifications

Must identify as a peer: a person living with substance use and/or mental health challenges and in recovery for a period of at least one year.
Recent/Current management experience: supervision, volunteer management, project management, reporting, budgets, conflict resolution, scheduling, etc.
Must have great organizational, documenting, communication, and service development skills. Must be trained and certified as a peer recovery coach through a Peer WA training model within six (6) months of hire.
Ability to be an active listener by asking questions and reflecting on what is being said. Proficient level of ability with computer software: Microsoft Office Products.
Ability to work both independently and under supervision and manage time effectively.
·Ability to maintain healthy boundaries with peers.

Preferred Qualifications Addendum for Housing and Employment Services

Experience in supported employment and supportive housing services.
Established connections with King County Housing and/or Employment programs.
Ability to train and coach peer staff and volunteers on housing and employment resources.

Additional Responsibilities

This document is not intended to be an exhaustive list of responsibilities. In addition to the responsibilities listed above, additional tasks may be assigned by the Program Director.

Additional Compensation

Starting wage $29.26 - $34.86 per hour DOE
Paid Vacation Time – 3 weeks per calendar year, accrued at 4.615hrs per biweekly pay period, 120-hour maximum annual carryover.
Paid Sick Time – 80 Hours per calendar year, accrued at 3.077hrs per biweekly pay period, 480hour maximum annual carryover.
Two Personal Days if hired prior to May 8th, one Personal Day if hired on or after May 8th, three Personal Days per quarter thereafter. Personal days do not carry over from year to year, have no monetary value, and are forfeited upon employment separation.
Medical, Dental, Vision, Life, AD&D, and Long-Term Disability; employee premiums covered by employer at 100% for employees.
Simple IRA through Charles Schwab with an employer match of up to 3%
Employee Assistance Program through Mutual of Omaha
Peer Washington covers the employee portion of Washington Unemployment and Paid Family Medical Leave at 100%.
Schedules of 4-10 or 5-8 days and week are available.

If you are interested in this opportunity, please apply by submitting a resume AND cover letter via INDEED.